1. Entire Agreement This contract is the full agreement between Pro‑Water Conditioning (Lacombe, Alberta) and the customer named here. No other verbal or written promises apply.
2. Warranty & Liability Pro‑Water’s liability is limited to manufacturer specifications for media, media tanks, electrical components, pumps and fittings. Regular maintenance is required; misuse or lack of maintenance voids the warranty.
New systems installed by Pro‑Water include one year of free parts and labour for defective equipment from the purchase date. After one year, service is billed at posted rates.
3. Hot Water Odour Disclaimer Once the Pro-Water Conditioning water treatment system has been installed and the odour has been successfully removed from the cold water, Pro-Water Conditioning is not responsible for any remaining odour originating from the hot water.
Hot water odours may be caused by conditions within the hot water tank, plumbing, heating elements, or other components that are separate from the water treatment system and are outside of Pro-Water Conditioning’s responsibility.
Pro-Water Conditioning may, at the customer’s request, attempt to diagnose and correct the remaining hot water odour. However, because this issue is not covered under our responsibility for the water treatment system, any additional service, labour, parts, or treatment required to address the hot water odour will be subject to an additional charge.
4. Homeowner Responsibilities Homeowners must regularly check their water equipment. Malfunctions, including flooding, are possible. If away for several days, Pro‑Water recommends shutting off the main water supply.
5. Water Testing Pro‑Water performs basic water tests only. For full bacterial or chemical analysis, samples must be sent to the Provincial Laboratory of Public Health, Alberta Centre for Toxicology or a privately owned lab.
6. Well Chlorination Customers must shock‑chlorinate wells according to Alberta Health Services guidelines. Equipment issues caused by iron or sulphate bacteria are the customer’s responsibility.
7. Changing Water Conditions Changes in water quality or flow rates may require additional equipment. Any added equipment is at the customer’s cost.
8. Servicing System performance is guaranteed only when serviced by Pro‑Water Lacombe technicians. All maintenance costs are the customer’s responsibility.
9. Ownership of Goods Pro‑Water may remove installed goods if they are not fully paid for.
10. Collections All invoices are due and payable upon receipt unless alternative arrangements have been formally agreed to. Should the account be referred to a collection agency, the customer shall be responsible for all associated fees and charges.
11. Feedback If you’re happy with our service, please tell others. If not, please tell us. Reviews on Google or YellowPages.ca are appreciated.
